Wednesday, January 14, 2009

I3 Admin Class Day 2 and 3

The class is moving along just.

Day 2 we covered the following
People Containers
Role Containers
Workgroup Containers


Day 3
ACD queues and how to weight them
A long lab on ACD queues
More labs
review of chapters


Day 3 was a little odd thanks to a snowstorm, we started a little late and left early to try and avoid traffic.

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